Skin & lifestyle
MyHealthCares B.V. is a Dutch company. We are active in the European Economic Area (EEA) and we keep our data on servers in the EEA , unless stated otherwise.
We process your personal data when you use our services, applications, websites and software. We call this the "Service". In this privacy statement we summarize when and how we collect, use and secure your personal data with regard to our Service.
We may change provisions of this privacy statement from time to time. If we do that, we will inform you of the changes. However, we also advise you to check for yourself from time to time whether the privacy statement has been changed.
There are a number of ways in which we can collect your personal data. In this section we explain which personal data we may collect from you. The personal data is sorted according to the different processing goals. The data retention period also differs depending on the processing goal. This period will also be mentioned below. Note that should there be any legal changes to the possible data retention periods, these legal changes will take precedence over the periods mentioned in this privacy statement.
Personal data collected directly by us or provided directly to us by you
Processing on the basis of a legal obligation
Administrative obligations: we retain this personal data for a maximum of 7 years:
If you wish to use our Service, you must provide this personal information to us. The reason for this is that this data need is needed to comply with our legal and fiscal obligations.
Processing necessary for the performance of a contract between you and us, or you and third parties on the platform (delivering the Service),
Non-medical information needed for rendering our Service to you: we will retain this data for as long as you have an active account, and for up to 2 years after the moment your account is no longer active.
non-medical personal data provided to us in the context of our services
other personal information you provide when contacting us
If you wish to use our Service, you must provide this personal information to us, otherwise we will not be able to provide our Service.
Processing necessary for defending of our legitimate interests
We process this personal data on the basis of a weighing of interests. If you do not want to provide the data mentioned in 3.3.1. or 3.3.2 please let us know your reasons for objecting. We will take your reasoning into account and weigh it against our interests. If we come to the conclusion that we do need this personal data, you cannot use our Service if you refuse to provide the personal data. More information about your rights can be found below under the heading 'Your rights'.
You can unregister (‘opt out’) from our mailing list for the processing mentioned under 3.3.3. by following the cancellation instructions that are included with each marketing e-mail. If you opt out, this will not affect our ability to send you important e-mails about the Service and your account. In addition, it does not affect our ability to use your personal data as described in this privacy statement.
Processing with your consent
If you don’t consent to the processing of the personal data mentioned in 3.4.1. this means that we will not be able to provide the Service to you. You are not obliged to provide personal information mentioned in 3.4.2 and 3.4.3 to us. If you do not provide this personal information to us, this will not have any negative consequences for your use of the Service and you can continue to use the Service. We will only process this personal data if you have given permission for this and the data will only be processed once you have actually given your consent or have provided the personal data yourself.
We only share your personal data in in the way, and with the parties, mentioned in this privacy statement.
Sharing with processors for which your consent is not necessary
We use other parties to help with the provision of the Service. It is possible that these third parties process your personal data. These third parties are referred to as "Processor" in this privacy statement. We conclude processing agreements with these processors.
We use the following types of processors:
In some cases, the Processor may collect your personal data on our behalf. We contractually agree with the Processors that they may only use personal data that they obtain from us to enable the provision of the Service. Processors may not use this information for advertisement purposes.
If you provide additional information to these processors yourself, we are not responsible for this. It is wise to inform yourself properly about the Processor and his company before you provide your personal data.
Sharing data with your consent
To provide our Service, your personal data will be shared with doctors and pharmacies. This is necessary, because only a licensed doctor of medicine will be responsible for deciding what medicine will be prescribed to you.
The following information will be shared with the mentioned parties:
We are not responsible for the way these doctors and pharmacies handle your personal data, they have their own (legal) responsibility. We recommend that you check for yourself the way in which they deal with your personal data, before you decide to use the doctor or pharmacy.
Pharmacies outside of the European Economic Area
In certain circumstances, your personal data (including medical questionnaire) will have to be shared with pharmacies in countries outside the European Economic Area. When this is necessary, you will always be informed up front and the data will only be transferred when you explicitly consent with the transfer of the data. Please note that the following risks are always present when sharing the information with countries outside the European Economic Area:
Our legal responsibility
We may also share personal data with third parties if this is:
We will immediately notify you if a government agency makes a request that relates to your personal data, unless we are not allowed to do so on the grounds of the law.
Merger or sale (part) of the company
It may happen that we disclose, share or transfer your personal data when we transfer part of our business. Examples include (negotiations about) a merger, sale of parts of the company or obtaining loans. We will of course try to limit the impact for you as far as possible by transferring personal data only when necessary. The data shared will never include your medical data.
Protecting your personal data is of the utmost importance for us. We have therefore taken appropriate technical and organizational security measures in order to protect your personal data. These measures include, but are not limited to:
We would like to point out that absolute security for sending personal data via the internet or storing personal data cannot always be guaranteed. We advise you to take this into account when deciding whether or not to give consent for processing your personal data.
You can check, update, change, correct or delete the personal data collected by us in your online account and you can request us to limit the processing of your personal data.
You can ask us to transfer the personal information we process about you to another entity. If you wish to do so, we request you to indicate which information you wish to see transferred. We will comply with such a request when it concerns information processed on the basis of article 3.2 or 3.4 of this privacy statement, unless this information also contains personal data about other persons or another reason prevents this.
When you wish to make use of the aforementioned rights, please contact us. Our contact details can be found in article 8 of this privacy statement.
To access your own personal data, you must provide sufficient proof of your identity in the manner that we ask of you. If we are not sure whether you are the person whose personal data it involves, we may refuse your access to the personal data.
We will respond within 4 weeks to all your requests as described in this article. For complex applications, we can extend the period for a further four weeks. If we extend the term, we will notify you within 4 weeks of the submission of the request.
You have the right to file a complaint with the competent privacy authority about how we handle your personal data . For the Netherlands this authority is the Dutch Data Protection Authority, which you can reach at https://autoriteitpersoonsgegevens.nl/ .
If you have questions, concerns or comments about this Privacy Statement or our data processing, please contact us via e-mail firstname.lastname@example.org or by calling our Customer Service Centre +31 85 2250 109