Menu Help Knowledge centre
EU

How it works

Request a treatment

Register in our online Healthcare Centre and submit an application for the desired treatment. Your health is our priority and we take it very seriously. That's why we first ask you to complete a simple medical questionnaire online. The doctor of your preference assesses whether it is justified to approve the requested treatment on the basis of your medical condition. If there are additional questions, the doctor will contact you directly.

Easy process

Has the treatment request been approved by the doctor? Then at your explicit request MyHealthCares forwards the prescription to the pharmacy of your preference. This registered and regulated pharmacy sends the treatment to the (delivery) address provided by you. A standard delivery takes 3 to 5 business days. If you opt for an Express shipment, you will receive the treatment within 24 hours after approval from the doctor (weekend excluded).

Of course, the medicines are sent in a safe, unmarked package to ensure discretion.

Payment

To make it as easy as possible for you, MyHealthCares facilitates the entire process. You pay a total amount in advance. This total amount includes the costs for the online consultation, the treatment and the service costs for the use of the MyHealthCares platform. We then arrange the further payment to the doctor and pharmacy at your explicit request.